“It's important to keep the right people on the bus, but more important to keep the wrong people off.”- Reed Hastings CEO, Netflix

When I first met the founder, he had grown his company from start-up to eight-digit annual sales in under nine years. It appeared to be a tremendous small business success story, but things were not entirely what they seemed.

The company had an insidious flaw which even now threatens to destroy it.

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